Donation and Refund Policy

To Make a Donation

Account Details

Account Number: 7283121504

Bank Name: Bank Syariah Indonesia

Account Holder: Annisfun Nahar For SDJ Foundation

Return and Refund Policy for Donations

At SDJ Foundation, we are deeply grateful for your generous contributions. As a non-profit organization, we are committed to transparency and ensuring a seamless experience for all donors. While donations are typically non-refundable, we have outlined our clear and simple return and refund policy to provide peace of mind.

Terms of Return

Refund requests for donations can only be considered if submitted within 24 hours of the donation. To initiate a refund, donors must provide the payment receipt to our WhatsApp number. This will help us verify the transaction and proceed with the refund process. Please note that all refund requests must be made within the specified time frame to be eligible for review.

State of Return

Donations are generally non-refundable as they are used to support our ongoing programs and initiatives. However, we understand that exceptional circumstances may arise, which is why refund requests will only be considered if made within 24 hours of the donation. We kindly ask donors to review their transactions carefully before completing them, as once the 24-hour period has passed, we are unable to process any refund requests.

Reason for Return

Refund requests will be considered if the donation was made in error, such as an accidental duplicate payment or if the wrong amount was transferred. Additionally, refunds may be requested if there was a transactional issue, such as a technical error during the payment process or an issue with the bank transfer that affected the donation. We understand that mistakes happen, and we are committed to reviewing these requests on a case-by-case basis to ensure fairness and transparency.

Process for Return

To initiate a return request, please send the payment receipt to our WhatsApp number. Once we receive the receipt, our team will promptly review your request and verify the details. We will then guide you through the next steps to ensure the process is smooth and transparent. Your satisfaction is important to us, and we are committed to resolving any issues as efficiently as possible.

Process of Refund

Once your return request is approved, the refund will be processed as quickly as possible. Refunds will be issued to the original payment method used for the donation. Please note that the processing time may vary depending on your bank's policies, and it may take a few business days for the refund to reflect in your account. We appreciate your patience and understanding throughout this process.

Contact Details

For any inquiries or to initiate a return request, please reach out to:
Atul Prakash Jain
WhatsApp: +6281546530022

Thank you for your understanding and continued support of SDJ Foundation. Your donations help make a lasting difference in the lives of those in need. We truly appreciate your generosity.